To better understand user needs, I conducted qualitative user interviews with five individuals — including working professionals, students, and elderly shoppers — each with different shopping habits. My initial assumption was that most users rely heavily on delivery apps like Zepto or Instamart and no longer face major friction in their shopping experiences. However, through these interviews, I discovered that many users still prefer or rely on in-store shopping for freshness, trust, or necessity — and often experience frustrations like out-of-stock surprises, difficulty locating items, or long wait times. These insights shifted my direction from designing a delivery-only solution to creating a hybrid shopping app that supports delivery, pickup, and in-store navigation — allowing users to choose what works best for them.