Digital Family Health Companion
Case study
Project Overview
HealthVisor is a centralized health management platform designed to simplify how individuals and families handle medical information. Rather than juggling paper prescriptions, forgotten appointments, and untracked medicines, users can digitally store health records, manage family members, set reminders, and access emergency support through one seamless system.
The platform also integrates a medicine information feature, enabling users to understand the purpose and usage of their prescriptions while ensuring critical health data is available instantly when needed.
The Problem
Medical information is scattered across paper prescriptions, WhatsApp messages, hospital files, and memory.
Caregivers panic during emergencies because they don’t have instant access to critical health details.
People often miss medicines or checkups due to lack of structured reminders.
Many users consume medicines without fully understanding their purpose, dosage, or side effects.
My Role
UX Designer & Researcher
Project Duration
6 weeks
The Goal
Create a centralized digital space to store and manage personal and family health records.
Help users stay consistent with medicines and appointments through timely reminders.
Provide instant access to emergency information when it matters most.
Offer clear, accessible medicine information to improve awareness and safety.
Responsibilities
Conducting user interviews and surveys
Synthesizing insights into personas and problem statements
Creating user journey maps and task flows
Designing wireframes, mockups, and prototypes
Conducting usability testing and applying feedback
Ensuring accessibility and responsiveness
Understanding the user
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User Research
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Personas
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Problem Statement
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User Journey Map
User Research
Summary
User Research
User research was conducted through semi-structured interviews with working professionals, caregivers, and individuals managing ongoing health conditions. The objective was to understand how people currently store medical records, track prescriptions, manage appointments, and respond during emergencies. Most participants relied on physical documents, pharmacy slips, or memory to manage their health information, which often led to misplaced reports, forgotten medicine doses, and difficulty recalling past treatments during doctor visits.
Caregivers expressed particular anxiety about not having immediate access to critical medical details during emergencies. Additionally, many users admitted they take prescribed medicines without fully understanding their purpose or effects. These insights highlighted the need for a centralized, easy-to-use digital platform that simplifies health record management, improves medication adherence, and provides instant access to essential information when it matters most.
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Pain Points
Lack of Medicine Awareness
Scattered Medical Records
Missed Medicines & Checkups
Emergency Confusion
A centralized digital health record system within the app.
Smart reminders with notification alerts for medicines and upcoming checkups.
Quick-access emergency profile with essential medical data.
Integrated medicine information lookup within the app.
Semi-Structured Interview Questions (Open-Ended)
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How do you currently store your medical records and prescriptions?
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Have you ever faced difficulty finding a prescription or report when urgently needed?
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What challenges do you face in remembering to take medicines on time?
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Can you describe a situation where you or someone you care for had a medical emergency?
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What information do you wish you had instantly during an emergency?
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How do you currently manage medical details for family members?
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Do you understand the purpose of every medicine you take? Why or why not?
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How do you keep track of upcoming doctor appointments?
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What makes health management stressful for you?
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If a health app could solve one major problem for you, what would it be?
Personas
Individuals and caregivers struggle to manage and access medical information efficiently, leading to missed medicines, delayed checkups, and panic during emergencies. There is a need for a centralized, easy-to-use digital solution that simplifies health record management, improves medication adherence, and provides critical information instantly.
Problem Statement
User Journey Map
Key Features
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Personal Health Profile Management
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Family Member Profile Management
Prescription Storage & Tracking
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Medicine Intake Reminders
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Checkup & Appointment Reminders
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Add & Manage Appointments
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Emergency Quick Access Information
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Medicine Information Lookup
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Categorized Prescriptions (Active, Completed, Expired)
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Clean interface designed to keep focus on the RC vehicle and customization.
Starting the Design
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Sitemap
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Paper wireframes
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High-fidelity prototype
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Accessibility considerations
Sitemap
Paper Wireframes
Low Fidelity Prototype
Sign-In / Sign-Up
Welcome Screen
Sign-Up
Info page
Avatar choosing
Choosed Avatar
Sign-In page
Emergency Section
Home page
Choose emergency
Alert family
Start emergency
Alert page
Check 1
Imediate actions
Check 2
Abulance status
Check 3
Further actions
Medicine Info
Opening page
Search Medicine
Info page
Camera scan
Camera Scan
Info Page
Profile Management
Notification
My profile
Add Appointment
My Prescription
Prescription details
Add prescription
High Fidelity Prototype
Sign-In / Sign-Up
Welcome Screen
Sign-Up
Info page
Avatar choosing
Choosed Avatar
Sign-In page
Emergency Section
Home page
Choose emergency
Alert family
Start emergency
Alert page
Check 1
Imediate actions
Check 2
Abulance status
Check 3
Further actions
Medicine Info
Opening page
Search Medicine
Info page
Camera scan
Camera Scan
Info Page
Profile Management
Notification
My profile
Add Appointment
My Prescription
Prescription details
Add prescription
Sign-In / Sign-Up
Purpose:
Onboards users into HealthVisor by collecting essential health details, setting up a personalized profile, and enabling secure access to the platform.
Highlights:
Health information capture during onboarding, avatar selection for personalization, minimal input steps, and guided profile setup for a seamless start.
Emergency Flow
Purpose:
Guides users through critical situations by providing step-by-step support from symptom selection to ambulance tracking.
Highlights:
​Quick-access emergency button, guided symptom checks, real-time action steps, and live ambulance status updates.
Customize Flow
Purpose:
Enables users to personalize RC vehicles by selecting models, colors, controls, and features.
Highlights:
Step-by-step guided customization with real-time visual feedback.
Medicine Information
Purpose:
Helps users understand their medications by enabling quick search or camera-based scanning for detailed medicine information.
Highlights:
Search by name or scan via camera, simplified medicine explanations, usage guidance, and side-effect awareness.
​Family Profile & Health Management
Purpose:
Enables users to manage medical records, prescriptions, reminders, and appointments for themselves and their family members in one centralized space.
Highlights:
Multi-profile management, prescription storage, medicine and checkup reminders, and organized health record tracking.
Mockup
Usability Testing Insights
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Users were able to navigate the app and locate key features without external guidance.
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The medicine reminder setup process was completed successfully with minimal confusion.
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Emergency information was accessed quickly and intuitively during task-based testing.
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Users found the overall interface simple, structured, and easy to understand.
Accessibility considerations
Accessibility considerations
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Used high-contrast color combinations (black, light grey, white) for better readability.
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Maintained clear visual hierarchy using consistent typography and spacing.
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Designed large, tappable CTAs suitable for different screen sizes.
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Avoided information overload by breaking complex customization into steps.
Going forward
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Takeaways
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Next steps
Takeaways
Impact
Helped users centralize their medical records, reducing dependency on scattered physical documents.
Improved medication and appointment adherence through structured reminder systems.
Increased user confidence during emergencies by providing instant access to critical health information.
What I learned
Designing for healthcare requires clarity and simplicity over visual complexity.
Caregivers prioritize speed and reassurance, especially in high-stress scenarios.
Small usability decisions, like reminder visibility and information hierarchy, significantly impact user trust.
